In general there is no refund policy of us .
But in case of genuine problem we will think about refund or return .
1 opening video is mandatory.
2.product is in its actual condition.
3 only when wrong product is delivered by us.
4 right product and right size doesn’t seek for any kind of return or refund .
5.items below 100 rs are not for refund policy .
6.when return is made ..make sure shipping charges will be charged twice.
7.damages in transportation can’t be claimed by return policy .
 
 

At Cute Kanha Ji, customer satisfaction and devotion go hand in hand. We take great care in packaging and delivering every product with love and devotion. However, if you receive a damaged or defective product, we are here to help.

Eligibility for Returns:

  • Returns are only accepted for damaged, defective, or incorrect items.

  • You must raise a return request within 48 hours of receiving the order.

  • To be eligible, the product must be unused, in original packaging, and accompanied by a photo or video as proof.

How to Initiate a Return:

  1. Contact us via email at pinkiagarval17@gmail.com or WhatsApp with your order number and issue.

  2. Share clear images/videos showing the defect or damage.

  3. Our team will verify and approve your request.

  4. Once approved, you will receive a replacement or store credit.

Non-Returnable Items:

  • Used items or products without original packaging.

  • Customized products or made-to-order items.

  • Items returned after 48 hours of delivery.

Refunds:

Refunds are issued only if the item is out of stock and a replacement is not possible. In such cases, the amount will be refunded to the original payment method within 7-10 business days.

exchange/replacement will be deliver with in 5 and 6 business days